Verification failed. An unknown error occurred while connecting to the Apple ID server.
This is a common error message encountered by iOS and macOS device user when logging in to iCloud, iTunes, or the Apple Store on iPhone, iPad, and Mac device.
Are you an iPhone user, who has just recently encountered this issue of apple ID verification failed or could not communicate with the server, and you are wondering what to do about it.
You are in the right place.
In this post, I will show you how to fix Apple ID verification error.
Table of Contents
WHY IS APPLE ID VERIFICATION FAILING
The “Apple ID verification failed, an unknown error occurred” pop up can be annoying.
When you see the error message ‘‘Verification failed your ID or password is incorrect’’ on your iPhone, please do not panic, it has nothing to do with your device.
It occurs due to a number of reasons, but the major culprits are Poor network connection, incorrect login details, and outdated iOS.
Ensure you have good internet service. The importance of having an active internet connection in connecting to the Apple ID server cannot be overemphasized in this case.
Launch your browser to check if your internet is on and stable. If the browser load time is slow, consider using another internet service.
Other reasons you are getting the error message “Apple ID verification failed this action cannot be completed” could be that you have inputted your apple ID and password wrongly, an old version of App store, 3rd party apps.
To get rid of apple ID verification failed simply follow the under-listed steps.
HOW DO I FIX FAILED APPLE ID VERIFICATION
There are 7 basic ways to fix the sign in apple ID verification failed.
1. RESTART YOUR DEVICE:
Press and hold the power and home button together until the Apple logo appears on your screen, then release the power button. This will shut down your device.
This action depends on your device, for some device, you will use the power button and the volume button to carry out this process.
Then turn on the device again, and check if you can sign in now. This method is very effective in resolving a lot of issues.
If this step does not work, you move over to the next step.
2.CHECK THE APPLE SERVER SYSTEM STATUS:
The service can be slow or down due to some errors, or downtime, which can result in “Apple ID verification failed, the application you have selected does not exist”.
Check the status of the Apple server at your area to ensure there are no issues with your system status, and locate the service you want to use, In this case, Apple ID.
If there is any issue indicated, the bubble will be showing red or yellow colour. Yellow means the issue has been detected and being worked on, so wait for a while, it will be resolved by Apple Engineer.
If there are no issues, the bubble will show green, then you know that the problem you are facing is not from the Apple server.
3. CARRY OUT SOFTWARE/DEVICE iOS UPDATE:
Check to ensure your device is running on the latest iOS version, if not you update it. This method is used to resolve software-related problems.
There are two way you can do this; via the inbuilt feature or through iTunes.
To manually update your system software, open Settings on your device, and select General, then click on Software Update.
If there is any update available, follow the onscreen instructions to install the update.
You can also enable automatic updates, so you won’t have to been doing it manually.
4.ENSURE YOUR DEVICE IS CONNECTED TO AN ACTIVE INTERNET SERVICE
Another effective way to resolve this issue is to ensure you have an active and stable internet connection on your device. You can check this by launching your browser from here if it loads then your internet service is okay, if not try either of these to resolve unstable network issues;
Turn on the flight mode and turn it off after 30seconds.
Check the distance between your device and your router to ensure they are too far apart.
Turn off wifi and turn it on after a minute.
Restart your iOS, router or modem.
Change your network connection.
Restart your network setting following these steps; From device Settings, go to General, click on Reset, and finally click on Reset Network Settings.
If the issue is network related one of the above steps will surely resolve it.
5. CONSIDER SIGNING OUT OF APP STORE.
The error connecting to Apple ID server error message can also be fixed by signing out from the apple store, them sign in via the iCloud.
6. CHECK THE DATE AND TIME SETTING ON YOUR DEVICE
You can also fix verification failed error by checking and correcting the date and time on your device.
The method has proven to be very effective to fix the Security Certificate collision between your device and the connection.
7. YOU CAN CHANGE YOUR APPLE ID AND PASSWORD.
If you have a second Apple device, use it to check if the internet connection is working without interruptions. If you have a positive result, then consider changing your Apple ID password.
Follow the steps below to change your iCloud or apple password;
- Visit the Apple ID website and log in with your existing username & password.
- Use the Two-Factor Authentication sent to you via SMS or email.
- Go to Security and select “Change Password”,
Click on Change Password to complete the process.
Apple ID verification failed is not a new problem, but most people don’t know how to fix it.
There are a number of ways to fix the Apple verification failed issue, which is what this post has addressed.
Are there areas we did not cover? Please let us know in the comment section.