Face ID Not Working: Face ID is one of the latest security features introduced on the iPhone X. Face ID is a facial recognition technology that replaces the previous fingerprint scanning system.
This new system has been in development since 2010 and Apple claims it to be significantly more secure than Touch ID. The feature uses advanced facial recognition software to unlock the phone and authorize purchases. However, some users are reporting that their Face ID is not working.
Some people report that they have been having problems with FaceID since they upgraded to iOS 11.1, which was released on December 2nd, 2017. This issue has been reported by a number of iPhone X owners on Apple’s support forum and various other social media platforms such as Twitter and Reddit.
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What can cause Face ID to stop working on iPhone?
Face ID Not Working is a new problem that has been plaguing iPhone X users. It seems to be the most common problem with this phone. Face ID is supposed to be the most secure and convenient way to unlock your phone, but it’s not working for many people.
The Face ID feature on your iPhone X should work in a variety of different conditions, including when you’re wearing glasses or makeup, but for many people it doesn’t seem to work at all. If you’re having trouble with Face ID on your iPhone X, then read on for some troubleshooting tips that might help you fix the issue.
Some Reasons for the Message “Face ID Not Working
The most common issue is that Face ID does not recognize them which is caused by a software or hardware problem, it could also be caused by front-facing sensors such as an infrared camera, a flood illuminator, a dot projector, or an ambient light sensor.
Again, if you recently replaced the screen on your iPhone, the problem could be caused by pins connecting the earpiece to the motherboard, so call the vendor that replaced the screen and ask them to verify if the pins are connected properly.
How to Fix The Face ID Not Working Issue On iPhone
Face ID is apple’s latest and most advanced biometric security system. The company claims that it is the most secure facial recognition system in the world, but when it doesn’t work, it’s a nightmare.
This section will help you troubleshoot Face ID not working on your iPhone X or XS Max.
Face ID has been working flawlessly for me so far. I have had no issues with unlocking my iPhone or using Apple Pay with my face. But I know that some people do have issues with it not working properly and they are really frustrated about it. So if you’re one of those people who has been having trouble with Face ID.
1) Make sure you’re looking at your device when you scan your face
2) Make sure you’re holding your device at about eye level
3) Be careful not to cover the sensor with hair or other objects
4) Clean your phone’s sensors with a soft cloth
5) Check For available iOS Updates : Always keep an eye out for new information. Install the most recent version of iOS or iPadOS on your iPhone or iPad. Also, check to see if your iPhone or iPad supports Face ID.
6) Restart your iPhone
7) Reset Face ID.
8) Check your Face ID Settings: To do this, simply go to Settings > Face ID & Passcode. Make sure Face ID is turned on and that the features you want to use it with are enabled.
9) Add an alternate appearance: Face ID will adapt to the changing needs of the majority of users. You can put up an alternate appearance so Face ID still recognizes you if you have an appearance that can look drastically different.
To create a different appearance, follow these steps:
Go to Settings > Face ID & Passcode. Enter your passcode if prompted.
Set Up an Alternate Appearance by tapping the Set Up an Alternate Appearance button.
Place your face inside the frame of your iPhone or iPad by looking right at it.
To complete the circle, gently move your head. Tap Accessibility Options if you can’t move your head.
Continue after you’ve completed the initial Face ID scan.
Make a slight movement with your head to complete the circle a second time.
Tap Done once Face ID setup is complete.
Troubleshooting for Face ID
If none of the solutions work, your problem could be due to a hardware malfunction.
Below, we’ve shown how to inspect some of the key components that are frequently the source of Face ID difficulties.
Check The Flood Illuminator
Proximity and Ambient Light Sensors can both be used to test the Flood Illuminator.
Make a phone call while covering the proximity sensor with your hand to see if it’s working;
if it is, the screen will go black.
You can cover the entire top screen section with your palm if you don’t know where the
proximity sensor is located.
Set the screen brightness to maximum and hold the phone in a dark place to test the Ambient
Light Sensor; if the brightness decreases, the Ambient Light Sensor is functioning properly.
You may also test it by turning down the screen brightness and holding the phone up to a
bright light source; if the sensor is working properly, the screen will glow.
The Auto-Brightness option on your iPhone should be turned on to check the Ambient Light Sensor. Follow the steps below to enable the auto-brightness function on (iOS 14).
Navigate to Settings then navigate to Accessibility and click on it.
Select Display & Text Size from the drop-down menu.
Use the toggle switch to enable Auto-Brightness.
Examine the front camera as well as the dot projector.
Switch to Portrait Mode in the camera app. The Dot Projector should have a blinking red light; if it doesn’t, the Dot Projector isn’t working properly, and you’re getting the message “Move iPhone a little lower/higher.”
Check the front camera in Portrait Mode if the Dot Projector is generating red light. Check to see if the background is blurred when you face the camera. If there is no background blur, your front camera is most likely broken, and the Face ID notification appears
What Should You Do If Nothing Else Works?
So, if none of the options worked and you identified no broken hardware, there are still a
few things to look at to resolve the Face ID problem.
Ensure that the Truedepth Camera is facing you. Face the Truedepth camera directly in the eyes, and keep your iPhone at arm’s length
from your face.
Make sure the TrueDepth camera isn’t obscured by anything. Remove any obstructions to the TrueDepth camera, such as dirt, a case, or a screen protector.
Make sure your finger or palm isn’t obscuring the TrueDepth camera if you’re using an iPad in landscape mode. If it is, an alert with the words “Camera covered” and an arrow pointing at the TrueDepth camera may display at the top of the screen.
Make Sure Your Face Isn’t Hidden: If your face is obscured by something, Face ID won’t be able to detect it. You must ensure that the camera can see your mouth, nose, and eyes. Face ID usually works with glasses on, but if you’re getting the Face ID not functioning message with them on, try it without them.
Face ID Not Working | FAQs
What exactly is a dot projector?
The dot projector creates a 3D map of a user’s face by projecting dots of invisible IR light.
Can dropping your phone make Face ID stop working?
What does the iPhone’s infrared camera do?
Images of the dot pattern and IR light reflected from the user’s face are captured by the
Why does Face ID not work when lying down?
Face ID can’t be unlocked with your face when you’re lying down or sleeping , or even after you’ve died because it requires that your eyes be open and active, and the infrared camera obtain a heat signature that is similar to that of your face.
What exactly is the function of the Flood Illuminator?
To illuminate the user’s, the Flood Illuminator emits infrared (IR) light.
Infrared (IR) light is a wavelength of light that is invisible to the naked eye and is part of the
Can dropping your phone make Face ID stop working?
Unfortunately, FaceID technology is built on a multitude of sensors that are quite weak and will easily break if the phone is dropped (particularly the dot projector), which is why humidity and minor bumps frequently result in faceid being permanently destroyed.